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Outsourcing Learning Technology
A large box retailer is implementing a new learning and development (L&D) software program in their organization. The existing software program is a simple system run by a small team of content designers and trainers, whereas the new program will require highly specializing programming and coding skills outside of the current skill set of the team. Once implemented, the software will require ongoing support from someone with specific and unique coding capabilities. Coding may require a quick turnaround time to keep the system and the connected pieces of training running smoothly.
Prompt
- Recommend an implementation strategy for the new L&D program at the large box retailer.
- Which approach would you recommend? Choose one of these options.
- Should the retailer upskill its talent through training and development?
- Should the retailer hire new talent that can run the program?
- Should the retailer outsource the program to a company that already has the talent?
- Why did you choose the approach you selected?
- Which approach would you recommend? Choose one of these options.
- With this thought process in mind, think about the company you have chosen for your project. What do you recommend it do to increase its revenue or market share?
- What skills, facilities, products, and services will the company need to capitalize on the identified opportunity?
- Determine whether the company will need to buy, build, or ally with another company, and explain why.
***Half a page)
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Outsourcing Learning Technology
For the large box retailer, I recommend outsourcing the new L&D program to a company that already possesses the required specialized programming and coding expertise. This approach ensures a smooth and timely implementation while maintaining system functionality, minimizing the risks of operational delays. Given the high complexity of the new software and the urgent need for rapid troubleshooting and updates, outsourcing provides access to a dedicated team with the exact technical skills needed. Training the current team would be time-consuming and potentially ineffective, while hiring new in-house talent may result in higher long-term costs and slower onboarding.
Recommendation for My Chosen Company
To increase revenue and market share, I recommend that my chosen company invest in digital transformation through e-commerce expansion and data-driven marketing. This would require skills in data analytics, digital marketing, and platform integration. The company will need to ally with a technology firm that provides scalable e-commerce solutions to speed up implementation, ensure expertise, and reduce risk. Forming a strategic partnership is more cost-effective than building from…