EHR Change Management Strategy

EHR Change Management Strategy

Acme  Medical Center is implementing a new electronic health record (EHR),  converting from a sumamry system. Dana is the nurse manager of the  orthopedic department which clusters outpatient, inpatient, and rehab  services via product line management. In preparing her implementation  plan for the new EHR, Dana anticipates several different employee  responses to the change:

1. Kevin RN and Nancy RN are very enthusiastic about the new EHR and are very comfortable using technology.
2. Bob  RN always resists change and avoids going to training until the last  minute. He can use technology effectively but usually employs  workarounds instead.
3. Sherri  RN sometimes mimics Bob’s behavior but mostly goes with the flow. She  has difficulty using technology and requires much support during  transitions.
4. Dr. Phillips is the program director but plans to retire next year.
5. Dr.  Wilson was a new physician to the program last year, but already admits  more patients to the service than any other doctor. He also uses all  the services of outpatient, inpatient, and rehab.

explain how Dana could utilize the theory you  selected for your project to anticipate the transition to the new EHR.  Dana wants to involve all the staff and physicians in the project. What  activities could Dana assign to each person? Dana knows that  unanticipated problems could arise during the transition, such as a  power outage. How would your selected theory explain each persons’  reaction to such an event?