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Sense-Making in Remote Work

Sense-Making in Remote Work

The assignment requires you to identify a current change in an organization with which you are familiar, and evaluate a current public issue about which “something must be done.” About the change issue, think about what sense-making changes might need to be enacted and how you would do this. Then, design a mindmap visually assessing this in terms of the 8 elements of the sense-making framework suggested by Helms Mills and as set out in Table 9.7 which is in Chapter 9 of the Managing Organizational Change: A Multiple Perspectives Approach textbook

Make sure you address the following questions visually in the mind map:

  • Which ones did you believe you might have the most/least control over, and why?
  • What implications does this have for adopting a sense-making approach to organizational change?

Sense-Making in Remote Work

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Sense-Making in Remote Work

Evaluating the Change Using the 8 Sense-Making Elements

  1. Identity Construction

    • Employees redefine their professional identity within a remote work setup.
    • Some may see themselves as more independent and flexible, while others may struggle with losing the traditional office culture.
    • Managers must reinforce an inclusive identity that aligns with remote work values.

  2. Retrospective

    • Employees interpret the change based on past work experiences.
    • Those with positive experiences of flexibility may embrace it, while those who faced isolation in past remote roles may resist.
    • Previous company attempts at remote work will influence acceptance and trust in the policy.

  3. Enactment

    • The way the organization structures and implements remote work policies affects success.
    • Do employees have clear expectations, tools, and guidelines?
    • Are KPIs and performance metrics well-defined in a virtual setting?
    • The technology infrastructure plays a crucial role in ensuring a smooth transition.

  4. Social

    • Work relationships change due to remote work—some employees may feel disconnected, while others may find communication more efficient.
    • Team collaboration tools (e.g., Slack, Microsoft Teams) help maintain social interactions.
    • Managers need to create virtual spaces for informal interactions to sustain company culture.

  5. Ongoing

    • Sense-making in remote work is an ongoing process.
    • Employees continuously adapt to new policies, expectations, and challenges.
    • The company should gather regular feedback and adjust remote work strategies based on…

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